Starting in digital (virtual) "worlds":
Instructions for the casual user.
Use-case planning. Design thinking
Getting users started in a digital place does not have to be hard. It just has to be planned.
A digital meeting
- We don't just sit around in a digital meeting
What is a casual user?
- Someone visiting the place for an objective not related to digital worlds:
- Students attending a class.
- People attending a business meeting.
- People attending a convention, conference, or trade show.
- This is potentially the largest market for digital places.
What is wrong with a manual?
- Instructions are part of the product. They can make the product easy or hard to use. A critical issue for education, where there are always new students using those instructions
- The Secret of the Instruction Manual If you want to keep a secret, put it in the instruction manual
- Update 9/3/2020 Cambium Learning Group adds Rosetta Stone to its portfolio of digital-centric learning brands Virtuality, Virtual Reload grids closing OpenSIm Fest exhibits and merchant areas stay open thru Sept
Digital places can be used for classes and meetings
- But they need their own onboarding experience.
- This is a job for use-case planning.
What is a use case?
- What is a Use Case? - Definition & Examples (Study.com)
- In simple terms, it is how a group of customers would use the product.
- It is a form of Design thinking
- User-centered design
Use cases for the casual user in a digital place
- Casual=for some purpose unrelated to virtual worlds; the virtual world is a tool.
- Class: several use cases depending on the operation of the class.
- Business meeting: perhaps only one use case.
- Convention: May be simply presentation to an audience
- Conference: May need breakout rooms (like business meetings).
- Trade show: will need demo places with good visibility.
Instructions based on a use case
- Every use case leads to a scenario about what the user does.
- And what skills the user needs to do that.
- Abd how the user can find the instructions when they are needed.
Visitor needs: worked examples
- Examples apply to specific platforms for digital places.
- Visitor needs may be the same.
DTA basics for beginners
- Starting in CybaLOUNGE. A DTA content page designed for JIT learning
- Scenegate beginner's instructions: for people coming to a class or meeting in OpenSImulator. DTA content
- Firestorm settings for beginners. A DTA content page
- (If you have a customized viewer, you can put the settings in as defaults.)
- Newcomer welcome coach: Basic skills needed promptly
- Basic skills needed for attending a meeting or class in a virtual world.
DTA travel for beginners
DTA social for beginners
DTA for projects and inquiry
- Project-based learning can develop work-group skills--if it uses team projects It needs a DTA familiar with group facilitation roles.
- Get and use pictures in SceneGate: A DTA content page.
- Managing the media streams in SceneGate. For OpenSim (user level)
- Search tips from a digital coach: DTA content page
Visit me on the web
- Drop by my web offices Weekdays: 12:-12:30 pm Central time (US)
- I am available for free consulting on any topic in this blog.
- Cybalounge and 3DWebWorldz (Orientation room)
- I will be in both places, so you may need to speak to get my attention.
- Web-worlds, 3D virtual worlds running in a browser. Summary
- And we can visit the Writer's Workshop on the Web
- Don't register -- enter as guest.
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- Use as you please with attribution: link to the original.
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- Selby Evans in Kitely and Hypergrid, Thinkerer Melville in Second Life.