2017 HELP: Solutions, cautions, and tips in for virtual worlds

Solutions, cautions, and tips
for for virtual worlds
Updated 6/13/2017

Solutions

• Firestorm Trouble-shooting (best source)
• Problems with the newest SL viewer?  Here's  a fix?
• Sudden problems: Check the grid status.
• Lag
• Lots of crashes
• Login failure 
• Inventory: Recovering Lost Inventory
• Voice not working
• Graphics
• Griefing: Defense against the Dark Arts 
• "SSL handshake failed"
• Teleport
• Search, adult places 
• Appearance 
• Slow performance, lag
• Land
• Billing, payments, Lindens
• Places to look for help

• Cautions
• Tips
• Getting help

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Solutions
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Was working fine, suddenly big problems: 

• System slows or stops when running graphics? Check for GPU overheating
• Troubleshooting: The viewer screwer
• Login fails? Lots of logouts? Summary 
• Troubleshoot Your #SL Connection
• Are you using Wi-Fi?   Try a wired connection if you can
• How to do a clean install
• Having problems with the newest SL viewer?

Crashes

• Does your SL run slow,  crash easily
• How to do a clean install
• Crash on image download or upload, a fix

Inventory

• Recovering Lost Inventory
• Inventory problems
• Intergrid transport: Move stuff from one grid to another via Firestorm

Voice 

• Check your settings: Voice. 
• Is your mic working on Skype. 
• Voice solutions

Graphics

• Mesh distortions, round circles and shadows
• The viewer screwer

Griefing

• Particle griefer near your land. But not where you can return the source object.
• Defense against the Dark Arts 
• Somebody orbited me: Can I find out who did it?

"SSL handshake failed"

• If you are using the viewer's internal browser, 
• change your viewer settings to use your open links in an external browser.

Teleport 

• Stuck on my home sim, can't teleport
• Landmarks, teleporting, and SLurls
• Could not teleport closer to destination. The forced landing point

Search, adult places 

• In SL, I can go to adult places, but I can't find them in search

Appearance 

• The heartbreak of (avatar) psoriasis cured by this one weird trick  
• My avatar is a cloud (OpenSim)
• My avatar doesn't look right  
• Does your SL run slow,  show grey people, crash easily, make you a cloud? 

Slow performance, lag

• Constipated Computer from virtual worlds? Try this
• Defeat the lag monster
• Lag, what you can do about it
• Does your SL run slow,  show grey people, crash easily, make you a cloud? 

Land

• Land in SL costs much less if you time-share. The rez-to-use model
• Access problem. The parcel is set to public, but people can't go there
• Can't rez objects in Linden Home

Miscellaneous 

• Avatar Psoriasis, a search for the cause or at least some cures
• Backup: Saving your video production set in Kitely. AMP video notes
• Firestorm defaults: Set build and upload defaults: Permissions, etc.
• How do I stop dancing (or any other animation)
• Is Windows 8 compatible with Second Life(R) viewers?
• Windows 7 -- 64 bit -- Second Life -- No problems

• Unable to create item  that has caused problems on this region
• This is a known bug.  Work arounds:
• Go to another sim or get the sim restarted

Billing, payments, Lindens

• Linden balance drops to nothing.  Click it before you worry
• Use the current standard SL Viewer for payment changes
• Billing Support
• Payments to Linden Lab

Places to look for help

• Newcomer help 
• Viewer 3.2. Main screen, marked for beginners
• Phoenix-Firestorm help group (inworld group, find in Search)
• Help and How To

Cautions

• Phishing scams on the web -- including virtual worlds
• Defense against the Dark Arts  Lag, griefing, damage, bugs
• CAUTION. You can't buy to own 
• CAUTION. Deeding land to a group
• Caution: What you need to know when you sell land

Information to give when you ask for help

• Name and version number of your viewer.
• What computer, OS, and viewer are you using?
• What is your graphics card.
• Are your graphics drivers current with the manufacturers web site
• Have you/can you try a different machine?
• Have you/can you try a wired connection (not WIFI)?
• Have you/can you try a different router and modem?
• Have you checked the bandwidth you are actually getting?
• Have you tried a clean install? 
• Have you tried another viewer?

If you can log on, get this report 

• Help (Top menu)
• About Second Life
• Copy to clipboard button
• Include that info with requests for help

SL official resources

• Billing issues 
• File a Trouble ticket
• Knowledge Base
• @SupportLinden 

Tips and tricks

• Control the sounds in Second Life
• Themes on this blog and how to find the relevant articles
• How to search this blog
• Knowledge base (by Linden Lab)
• TPV:  Viewers  by third parties, not Second Life

*****

• For more on topics like this, circle Selby Evans in Google+ 
• What do we do in Virtual Worlds? 
• Kitely: low cost virtual worlds.
• Search on page with Google Chrome: Ctrl+f, search bar upper right.
• Google search this blog: Search bar, upper left--or:
• Put site:virtualoutworlding.blogspot.com at the end of the search terms 
• What is Second Life?
• Annotated screen shots made with Jing
• All original content on this blog is Creative Commons License, attribution only. 
• Second Life, Linden, SLurl, and SL are trademarks of Linden Research Inc. 
• This blog is not affiliated with Second Life or anything else. 
• Ads are from Google 
• - 
• Drop by my place in Second Life 
• Location Link. Click to go or drag to the viewer screen: 
• http://maps.secondlife.com/secondlife/Cookie/136/100/22
• Feel free to send me an IM, notecard, or friend request in Second LIfe or Kitely
• Thinkerer Melville in Second Life, Selby Evans in Kitely
• Google+ page;  Virtual World Video
• Lauren is funny;   Avatar  Repertory Theater