Live help online. Maybe 24/7. Phoenix-Firestorm-
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I reported a while back about the Phoenix online support group:
Software in social development. Phoenix-
Now the Phoenix developers have released Firestorm (Viewer 2 Code base) in public beta:
Virtual Outworlding: Firestorm Public Beta Tutorial/Orientation Video
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More infromation and downloads here:
http://www.phoenixviewer.com/
The support group is now Phoenix/Firestorm Viewer Support. It is open enrollment, so you can look it up in search and join if you want.
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This group has more than 11,500 members. That tells you something about the popularity of Phoenix and Firestorm. It also suggests that the support group can function as a 24/7 help line. That is a lot more customer service than Linden Lab can afford.
Bad news for in-house viewer development projects at Linden Lab. Personal recommendation and customer service are likely to be main considerations as users select a viewer to try out. Those considerations could strongly favor Firestorm once it gets past the beta stage.
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What happens if Firestorm becomes the viewer of choice on Second Life?
Update: It already has become that.
Maybe not much, at least at first. Viewer development is not a profit center for LL. It is a cost center. A drop in the uptake of the standard LL viewer (2.x for now) will not affect LL revenues.
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At an annual review the CEO will ask the standard CEO question about cost centers:
"Why are we maintaining this operation? If the Firestorm people are doing it for free, why don't we close that shop and leave it to the TPVs?"
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On the viewer development side there will be several answers:
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More web integration:
I reported a while back about the Phoenix online support group:
Software in social development. Phoenix-
Virtual Outworlding: Firestorm Public Beta Tutorial/Orientation Video
-
More infromation and downloads here:
http://www.phoenixviewer.com/
===================
-
This group has more than 11,500 members. That tells you something about the popularity of Phoenix and Firestorm. It also suggests that the support group can function as a 24/7 help line. That is a lot more customer service than Linden Lab can afford.
Virtual Outworlding: Phoenix goes s-tech in viewer development ...
-
Bad news for in-house viewer development projects at Linden Lab. Personal recommendation and customer service are likely to be main considerations as users select a viewer to try out. Those considerations could strongly favor Firestorm once it gets past the beta stage.
---------------------------------------------
What happens if Firestorm becomes the viewer of choice on Second Life?
Update: It already has become that.
Maybe not much, at least at first. Viewer development is not a profit center for LL. It is a cost center. A drop in the uptake of the standard LL viewer (2.x for now) will not affect LL revenues.
-
At an annual review the CEO will ask the standard CEO question about cost centers:
"Why are we maintaining this operation? If the Firestorm people are doing it for free, why don't we close that shop and leave it to the TPVs?"
-
On the viewer development side there will be several answers:
-
More web integration:
- Notecards become web pages.
- Voice IM shifts to Skype.
Virtual Outworlding: Creative Collaboration
Not just a slogan anymore
*****
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- Drop by my place in Second life
- Location Link. Click to go or drag to the viewer screen:
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- Feel free to send me an IM, notecard, or friend request.
- Thinkerer Melville/Selby Evans
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