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Monday, January 16, 2012

Kit: Troubleshooting, cautions, getting help in SL. Summary 2012


  • Troubleshooting, 
  • cautions, 
  • getting help in Second Life
  • Summary 2012
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You can search this or any web page in Chrome with Ctrl + F.  You get  a search bar (upper right of page).  Other browsers may also have some search-on-page feature. 
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Quick Checks:
Common problems and fixes
Places to look for help
Cautions
Information to give when you ask for help
  • Name and version number of your viewer.
  • What computer and OS are you using?
  • What is your graphics card.
  • Are your graphics drivers current with the manufacturers web site/
  • Have you/can you try a different machine?
  • Have you/can you try a wired connection (not WIFI)?
  • Have you/can you try a different router and modem?
  • Have you checked the bandwidth you are actually getting?
  • Have you tried a clean install?
If you can log on, get this report 
  • Help (Top menu)
  • About Second Life
  • Copy to clipboard button
  • Include that with requests for help
If your problem is that Second Life is too slow  (low FPS)
  • Go to a quiet sim.
  • Press Ctrl-Shift-1 to open/close  the Stats Window
  • Wait a few minutes
  • Note your  Frames per Second (FPS) -- Top right of window
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SL official resources
by  Void Singer
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UPDATED Dec 16, 2:58 PM (PST)
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Information on current events and changes within SL:
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Basic Information and Common questions:
  • @SupportLinden (A twitter account that redirects users to the likeliest resource)
  • Knowledge Base (a collection of preformated questions and answers on a variety of topics)
  • Video Tutorials (collection of video detailing how to do many basic tasks and showcasing SL content)
  • SL Wiki (only some information found here is official)
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Basic support:
  • Quickstart Guide (something to get you started if you are new to SL)
  • Billing issues (can't save your payment info? got overcharged by LL, go here)
  • File a Trouble ticket (AKA Support Portal, for problems that you are personally experiencing, should be logged in if possible)
    • Live Chat Support (must be premium member and logged into the website, limited hours)
  • Jira(find out about known bugs, possible workaraounds, and keep updated on the ones important to you)
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Active Focus Groups:
  • Server Beta user group (meets on beta grid [aditi] focuses on upcoming features and fixes)
  • Server/Sim user group (meets twice weekly on main grid [agni] focuses on current server limitations and workaraounds)
  • Scripting user group (meets weekly on main grid [agni] focuses on scripting bugs and new features)
  • Content Creation user group (meets week on main grid [agni] focuses largely on mesh)
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Hobo Kit: Table of Contents
What do we do in Second Life?
Google search this blog: put the line below in your search terms.
"virtual outworlding"
or end your search list with:
site:http://virtualoutworlding.blogspot.com/
Follow this blog: Click Follow in the column at right
Annotated screen shots made with Jing
YouTube videos mentioned by Virtual Outworlding
About this blog. Mission, goals, themes, 2012 
More blogs about virtual worlds: see My Blog List in the column at right
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