2013 HELP: Troubleshooting, cautions, getting help in SL. Summary

• Troubleshooting, 
• cautions, 
• getting help in Second Life
• Summary 

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You can search this or any web page in Chrome with Ctrl + F.  You get  a search bar (upper right of page).  Other browsers may also have some search-on-page feature. 
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Quick Checks:

• Was working fine, suddenly big problems 
• Troubleshooting: The viewer screwer
• Login fails? Lots of logouts? Summary 
• Troubleshoot Your #SL Connection
• Are you using Wi-Fi?   Try a wired connection if you can

• Payments and billing
• Use the current standard SL Viewer for payment changes
• Billing Support
• Payments to Linden Lab

Common problems and fixes

• My avatar doesn't look right.  July update
• If voice fails on Windows, here is the first thing to try.
• I see grey people, walking. Texture lag
• How to do a clean install
• Linden balance drops to nothing.  Click it before you worry

Places to look for help

• Newcomer help 
• Viewer 3.2. Main screen, marked for beginners
• Phoenix-Firestorm help group (inworld group, find in Search)
• Help and How To

Cautions

• Phishing scams on the web -- including virtual worlds
• Defense against the Dark Arts Lag, griefing, damage, bugs
• CAUTION. You can't buy to own 
• CAUTION. Deeding land to a group
• Caution: What you need to know when you sell land
• Troubleshooting, cautions, getting help in SL. Summary 

Information to give when you ask for help

• Name and version number of your viewer.
• What computer and OS are you using?
• What is your graphics card.
• Are your graphics drivers current with the manufacturers web site/
• Have you/can you try a different machine?
• Have you/can you try a wired connection (not WIFI)?
• Have you/can you try a different router and modem?
• Have you checked the bandwidth you are actually getting?
• Have you tried a clean install?

If you can log on, get this report 

• Help (Top menu)
• About Second Life
• Copy to clipboard button
• Include that with requests for help

If your problem is that Second Life is too slow  (low FPS)

• Go to a quiet sim.
• Press Ctrl-Shift-1 to open/close  the Stats Window
• Wait a few minutes
• Note your  Frames per Second (FPS) -- Top right of window

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SL official resources

• Billing issues 
• File a Trouble ticket
• Knowledge Base
• @SupportLinden 

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• What do we do in Virtual Worlds? 
• Search on page with Google Chrome: Ctrl+f, search bar upper right 
• Google search this blog, column on right
• or put site:virtualoutworlding.blogspot.com at the end of the search terms
• What is Second Life?
• Annotated screen shots made with Jing
• Creative Commons License, attribution only.
• Second Life, Linden, SLurl, and SL are trademarks of Linden Research Inc.
• This blog is not affiliated with Second Life or anything else.  
• Ads are  from Google

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• Drop by my place in Second life
• Location Link. Click to go or drag to the viewer screen:
• http://maps.secondlife.com/secondlife/Cookie/136/100/22
• Feel free to send me an IM, notecard, or friend request.
• Thinkerer Melville/Selby Evans