Sunday, May 22, 2011

2013 BIZ: GTF model and how to treat it. The smart way to do business

GTF model and how to treat it. 
The smart way to do business
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Many of us have heard of problems with billing and getting payments through to Linden Labs
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Now here is a response from Linden Lab:
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Trouble Logging In? Billing Issues? Call Our Support Team Toll-Free.
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"Some recent issues with our billing system have caused some accounts to become delinquent and that has prevented those users from logging in to Second Life. We apologize to those who have been affected and for any inconvenience that this has caused."
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"...call our Billing Support team who is available 24 hours a day, 7 days a week."
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"...several new toll free numbers as an added convenience for our international customers..."
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There are local Toll-Free numbers in: France, Germany, Japan, Portugal, Spain, UK
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This item responds to various issues that have appeared since the cost-cutting efforts of last year.  The description shows an intent to do what they need to do if they want to retain customers.  It is clear that the upper management in LL understands this problem and has a good plan to solve it.
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The devil is always in the details.   But I am reassured to see that management intends to take effective action.
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And I bet the team is charged with the task of recommending permanent solutions to the problems they find recurring frequently.

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Video-Machinima
      

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