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Tuesday, December 6, 2011

2013 BIZ: GTF model of management again.

GTF model of management again
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I thought we had finished with this problem:
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Excerpts from a post on the forums
I've submitted a ticket and I've been transferred from Scout to Billing Support with a new Incident number but they weren't able to solve my issue.
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The last person who responded to me informed that my case has been transferred to another department and I will be contacted within 5 working days. That was about 3 weeks ago.- 
I submitted another ticket a week ago and I was replied by a Linden to refer to the person who last contacted me and she was referring to my first submitted ticket which by the way, was "Closed" by them.  I replied to her that my case has been submitted to Billing Support with a new Incident number. She never replied back and my newly submitted case was erased from my history. Nice going... 
- I have not been receiving my weekly stipends since my last submitted ticket. My premium account is still active for another 7 months or so... 
-I've done almost everything I can... Revised my paypal, create an alt with the same payment, revised my account details... 
-I did resubmitted another ticket today. 
-Another problem is, in 6 days, if my issue is not solved... I will definitely have to abandon ALL my parcels that I've put up so much of money in it. I've already done half of it a few weeks ago because I couldn't generate enough lindens in my account to convert to USD. Now, I won't be able to generate any cash at all. 
-So, now... to get my freak on... I've gone to another virtual world (no.. not *that* world) to start a new life... make them a little richer... using the same Credit Card that LL had rejected.  At least I'm happy and content for the time being.. But I still want my stipends back in SL... and I still want my Billing Account solved... with the same and the only credit card I have. 
-I'm wondering if this is happening with other people as well?
http://community.secondlife.com/t5/General-Discussion-Forum/My-Affair-with-Billing-Support-Confession-Time/m-p/1270193#M40853
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I have not seen many such problems since billing support opened. And all the previous problems were apparently resolved by a referral to Billing Support.  I had thought that when Billing Support got a problem, it would take ownership of the problem and take the responsibility for solving it.   That is, some live person would be responsible for solving the problem.  
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This is not good publicity for Second Life.  

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