Saturday, July 2, 2011

2013 1stHELP: Live help online most of the time. Phoenix-Firestorm

Live help online. Maybe 24/7.   Phoenix-Firestorm-
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I reported a while back about the Phoenix online support group:
Software in social development. Phoenix-
Now the Phoenix developers  have released Firestorm (Viewer 2 Code base) in public beta:
Virtual OutworldingFirestorm Public Beta Tutorial/Orientation Video
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More infromation and downloads here:
http://www.phoenixviewer.com/
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The support group is now Phoenix/Firestorm Viewer Support.  It is open enrollment, so you can look it up in search and join if you want.
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This group has more than 11,500 members. That tells you something about the popularity of Phoenix and Firestorm.  It also suggests that the support group can function as a 24/7 help line.   That is a lot more customer service than Linden Lab can afford.

Virtual OutworldingPhoenix goes s-tech in viewer development ...

 

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Bad news for in-house viewer development projects at Linden Lab.  Personal recommendation and customer service are likely to be main considerations as users select a viewer to try out.  Those considerations could strongly favor Firestorm once it gets past the beta stage.
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What happens if Firestorm becomes the viewer of choice on  Second Life?   
Update: It already has become that. 
Maybe not much, at least at first.  Viewer development is not a profit center for LL.  It is a cost center.  A drop in the uptake of  the standard LL viewer (2.x for now) will not affect LL revenues.
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 At an annual review the CEO will ask the standard CEO question about cost centers:
"Why are we maintaining this operation?  If the Firestorm people are doing it for free, why don't we close that shop and leave it to the TPVs?"
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On the viewer development side there will be several answers:
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More web integration:
  • Notecards become web pages.
  • Voice IM shifts to Skype.
Like I been saying:

Virtual OutworldingCreative Collaboration 

 Not just a slogan anymore

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